Refund policy

Placing an Order

To place an order, browse the Gaurisatva website under the "SHOP" section. Select the items you'd like to purchase, choose the desired quantity, and click "Order." If you want to continue shopping, click "Continue Shopping."

Once your cart contains all the items you wish to purchase, proceed by clicking "Checkout." You'll need to provide shipping and payment details. After your payment is processed and confirmed, your order will be sent for processing and shipped according to our shipping policy (outlined below).

Out of Stock Items

If an item is out of stock, we apologize for the inconvenience. Gaurisatva does not accept backorders, meaning we only take orders for items currently available. Out-of-stock items will be marked as such on the website.

a) Shipping Policy

Shipping costs may vary depending on product size, packaging, and other factors. These charges are shown at checkout, and you will be informed of the total shipping cost before making your payment.

Orders are shipped from our office in Ahmedabad via courier. Please allow the following time frames for delivery:
- Ahmedabad deliveries: 2-5 business days
- Outstation deliveries: 3-8 business days for other locations in India

Cash on Delivery (COD) is available. Deliveries are made between 10 am and 7 pm, Monday to Saturday. These timelines are estimates and may vary due to third-party logistics. Gaurisatva is not responsible for delays caused by factors like strikes or natural disasters.

Upon delivery, goods must be signed for as proof of receipt. If you cannot sign personally, please provide an alternative person (family, colleague, neighbor) to do so. Gaurisatva is not liable for any damage after delivery.

Claims for any shortages or damages must be reported within 3 days of delivery to gaurisatvawellness@gmail.com, along with a photo of the damaged item.

b) Returns

Gaurisatva aims to satisfy customers. Full refunds are only provided for incorrectly dispatched items or if a damaged product is received. This must be reported by phone or email. Once we confirm the issue, you will receive an email with return instructions.

Gaurisatva is not responsible for damage after delivery. Claims for damages must be made within 3 days of receiving the product. Returns for full-priced items must be made within 7 days of purchase for an exchange or refund, credited to your bank account within 2 weeks.

Returns usually take 1-3 weeks to process. We do not offer cash refunds, and exchanges or refunds are not available for discounted or used products. Contact customer service at +91 99980 57556 or gaurisatvawellness@gmail.com to initiate a return.

All returns must include the original receipt, return authorization number, and be in sellable condition. Postage will not be refunded.

c) Cancellation

If you wish to cancel an order, you may do so without cancellation charges, provided the product hasn't been shipped. If the product has already been shipped, cancellations are not possible. Orders are typically shipped within 24 hours of placement.